Frequently Asked Questions

We're doing the best job we can to ensure that there is no catch. But of course, there's always fine print. In order to convey your deposits into your personal bandwidth account, we have to charge you a small deposit fee. This is a substitute for the huge "setup fees" charged by some other providers.

Our deposit fee is presently $1.00 plus 3% of the amount of your deposit that is over $20. That means, if you make any deposit up to $20, you'll be charged $1.00 to cover our actual costs of handling the deposit and managing your account. If you deposit $50, you'll be charged $1.00 plus 3% of $30. If you deposit $100, you'll be charged $1.00 plus 3% of $80. This same fee is applied no matter how you make your deposit, including checks, credit cards, and PayPal.

However we don't want this fee to discourage people hosting small sites. Consequently, we also apply an instant rebate when you make a deposit of less than $20.00. Because the deposit fee is particularly onerous on the smallest deposits, rebates are generally largest for deposits of $5.00 and under.

For example, if you make a PayPal Microdeposit of $0.25, the deposit fee would ordinarily be $1.00, not a very good deal! However, at the time of this writing, the rebate for this transaction would be $0.94, leading to a net deposit of $0.19, the smallest deposit it is presently possible to make to establish service with us.

We do not profit from deposit fees.

We apologize for the need to make this so complicated. It is unfortunately necessary in order to provide you with the best possible pricing without running afoul of the conditions imposed upon us by our payment processors. We're constantly on the lookout for ways to reduce (or simplify!) these administrative costs, because they don't help us and they don't help you.