Frequently Asked Questions

No, that would be silly. If our service goes down, you'll never be charged in the first place! We only charge you for the bandwidth you actually use. If the service is down... well, you aren't using any bandwidth!

This business model has another profound consequence. In the event of a service failure, our revenue craters on the spot until it is fixed. The technical term for that is "motivation." For this reason, we do not offer any service level agreements or uptime guarantees other than "you will get the very best we have to offer."

By way of disclaimer, the above applies only to bandwidth charges. Storage and other charges have always continued to apply during network outages. We don't know what we would do if we ever had a storage-but-not-bandwidth outage severe enough that it would round up to a penny, since it's never happened. If it ever does, we'll try to do the right thing.