Frequently Asked Questions

You may contact us at any time to close your membership and cancel your service. When you do, we will return the money remaining in your personal bandwidth account. All of it.* You're only responsible for the cost of services that you actually use.

If you try out our service and figure out the same day (by early evening) that it is not right for you, let us know right away. Sometimes, but not always, we can void your transaction so that you will not only get a refund, but it will be as if you were never even charged. We can't promise that, but if you let us know fast enough, we will do our best for you.

Please note that we cannot issue a partial refund of your balance; we can only issue a full refund, and only in conjunction with the close of your membership. Also, if you have any domains registered through us, you will obviously need to transfer them to another registrar or authorize us to delete them (without a refund) before requesting cancellation.

*If we have to mail you a check, there will be a small charge, and we won't issue a refund for a balance less than the charge. See our Terms and Conditions of Service for complete details.