Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Non-Member (*)

One of your customer's sites offends me. Who do I email to have it taken down?

How do I report a violation of your Terms and Conditions of Service or illegal activity?

How do I report that my copyrighted content is being distributed by a site you host?

I visited a site that is hosted with NearlyFreeSpeech.NET. Why did I receive an "access denied" error?

What happens when I report a technical problem with someone else's services?

How do I report a technical problem with a NearlyFreeSpeech.NET site?

How do I contact the operator of a site you host?

I am a journalist doing a story on a site you host. May I interview you?

One of your members hosts something for me (or my/our organization). Will you give me access to it?

No.

We encounter a variety of situations where people contact us claiming to be the rightful owner of a web site or domain managed through our service. Such claims are typically accompanied by demands to allow the person to take over, transfer services, or take something down.

Our policies are extremely strict and are designed to provide maximum security to our members. At NearlyFreeSpeech.NET, memberships are held by individuals. The individual person we have on record as the holder of a membership is the only person authorized to access that membership or direct us to take any action related to services we provide under that membership

This puts people wanting access to a membership into two categories:

First, the person whose name is on the membership. Occasionally, a member will mislay their login credentials and be unable to access the system. We are able and happy to assist with a variety of such matters; they have their own FAQ entry with the specifics.

Second, everyone else. This includes customers, vendors, employees, employers, contractors, co-workers, relatives, friends of members, and current or former adjunct members, not just the general public. We apologize, but we are not able to assist you under any circumstances, unless expressly authorized to do so in advance by the relevant member, and even then only under a very limited set of circumstances (such as allowing a predesignated party to make deposits or renew domains in case of emergency). Any concern or conflict you have with the member hosting the services with us, including problems contacting them, must be resolved directly with that member or via channels other than us (e.g. the court system). There are absolutely no exceptions.

We apologize to anyone negatively affected by our hardline stance on protecting the privacy and security of our members. While this often seems harsh to people already having some other major problem not caused by this policy, we ask them to please keep in mind the absolute chaos that would result if we handed over web sites and domains to anyone who asked for them via email based on their say-so. Thank you for your understanding.

Note: If you contact us about accessing hosted services on a membership and you receive a link to this FAQ entry in response, then it is applicable to your inquiry, and that is the end of the discussion.

This is the case even if you believe (or wish) otherwise. It is not unusual for people who receive such a link to think that they or their circumstances are special and therefore this entry does not apply to them. That is not the case.

If you want to obtain services hosted by a member of our service, and you are not that member, then you have several options:

  1. Obtaining the member's assistance is always the first and best choice.
  2. All disputes involving domain names must follow the Uniform Domain-Name Dispute Resolution Policy (UDRP).
  3. If you know who the member is, sue him or her in a court of competent jurisdiction, win, and obtain a court order requiring the transfer of the assets of interest to you.
  4. If you do not know who the member is, file an in rem lawsuit against the content itself in a court of competent jurisdiction, make sure we are notified of the proceedings so we can attempt to notify the member, win, and obtain a court order requiring the transfer of the relevant assets to you.

Absent the above, contacting us asking for access to someone else's stuff is a complete waste of your time.

Why do you host really, really offensive content?

How do I take over responsibility for something hosted by one of your members?

If I think services you host are currently unavailable due to lack of funds; is there anything I can do?