Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

How do I ssh out from the ssh server?

Note: If you are using "red" or any subsequent site realm (basically, if your site's realm name is a color), outbound ssh (including to other member sites) should work normally and you should be able to disregard this entry.

It's a bit tricky. Due to an operating system limitation that we have not yet been able to work around, the ssh application cannot prompt you when establishing an outbound connection. If you run into this problem, you will most likely see a message like "host key verification failed."

To make it work you need:

Since this isn't the most secure state of affairs, we recommend that you not store such private keys on our network, but instead, scp them in when you need them and delete them when you are finished.

In general, although it is possible to make this work, it's better if you can refactor what you're doing to ssh into our server instead if you have that option. Also keep in mind that we offer ssh solely for the purpose of maintaining your website. It is not a "general purpose" Unix shell account and using it as such might cause bad things to happen to you.

The following factors are different if you intend to ssh out from our ssh server into our ssh server (e.g. from one site hosted here to another):

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

How do I set up HTTPS (TLS) for my web site?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I set up TLS using my own key and a third-party certificate?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I pay you with a prepaid debit / gift card?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

What is unbilled storage?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

What is the "Excess Non-Production Sites" charge?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?