It is, unfortunately, intentional.
The vast majority of "I lost all my information, please make an exception to your security practices and let me in" requests we receive come from people trying to gain illicit access to someone else's membership. NearlyFreeSpeech.NET takes the security and privacy of our members' services very seriously. Our members know that we are serious about protecting their privacy and security. That's at least part of the reason many people choose us. They expect us to live up to that in such situations so that when they emerge from it, they can be supremely confident that their membership can't be hijacked by the first person who comes along with a good story.
Attempts to convince us to make an exception to our standard practices typically represent an attempt by an unauthorized party to socially engineer illicit access to a membership or information about a member. This includes threats, attempts at negotiation, sob stories, and everything in between. To minimize the risk of social engineering, the login recovery process is specifically designed to be completed without human interaction. Nothing you send us during the login process will be responded to by a person.
Consequently, we regret that you are likely to find our support uncharacteristically unhelpful during the login recovery process. We apologize in advance for any frustration that results!