Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

Q. What are the options available for member support?

We provide a number of support options designed to meet various needs.

Self-Help Options

Self-help options are always free.

Community Support Options

Like self-support, our community support forum are free and available to all members regardless of what type of membership they have. They provide a venue for both members and staff to gather and exchange information about what's going on and how to do stuff. Like the wiki, this is an "all ways" communications channel where everyone can participate. In addition to our staff, lots of awesome volunteers hang out here, so this is a great way to get a fast answer to a simple question. (And often complex ones as well.)

Special-Purpose Professional Support

Like self-help options, our special-purpose support options are free. Unlike self-help, the scope of the special-purpose professional options is very limited.

General-Purpose Professional Support

If you would like to ask questions or get personal support from our staff in private, we provide that service through an optional, extra-cost subscription membership. If you have one, you can open a secure issue. If your question is within the scope of our support, we'll do our best to help out. Keep in mind that our service is do-it-yourself in nature, and a few dollars a month doesn't change that; this feature is used to request information from us to help you do something, it is not used to get us to do things for you. "Can you help me figure out why my site is slow?" is something we may be able to help with. "Please fix my site's code so it isn't slow" is not. Support provided through our subscription membership is also "best effort." We'll do the best we can to help out, and we're pretty good, but we're neither omniscient nor omnipotent, so we can't guarantee any particular outcome or result.