Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

We provide a number of support options designed to meet various needs.

Self-Help Options

Self-help options are always free.

Community Support Options

Like self-support, our community support forum are free and available to all members regardless of what type of membership they have. They provide a venue for both members and staff to gather and exchange information about what's going on and how to do stuff. Like the wiki, this is an "all ways" communications channel where everyone can participate. In addition to our staff, lots of awesome volunteers hang out here, so this is a great way to get a fast answer to a simple question. (And often complex ones as well.)

Special-Purpose Professional Support

Like self-help options, our special-purpose support options are free. Unlike self-help, the scope of the special-purpose professional options is very limited.

General-Purpose Professional Support

If you would like to ask questions or get personal support from our staff in private, we provide that service through an optional, extra-cost subscription membership. If you have one, you can open a secure issue. If your question is within the scope of our support, we'll do our best to help out. Keep in mind that our service is do-it-yourself in nature, and a few dollars a month doesn't change that; this feature is used to request information from us to help you do something, it is not used to get us to do things for you. "Can you help me figure out why my site is slow?" is something we may be able to help with. "Please fix my site's code so it isn't slow" is not. Support provided through our subscription membership is also "best effort." We'll do the best we can to help out, and we're pretty good, but we're neither omniscient nor omnipotent, so we can't guarantee any particular outcome or result.

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

Can you help me restore something that has been deleted?

How do system problem reports work?

How do I "cash out" unused support points?

Why don't you answer @nfsn tweets?

Why don't you provide free support?

What is an assistance request?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?