NearlyFreeSpeech.NET is a do-it-yourself service, designed to allow experienced webmasters and people who are strongly self-motivated to set up low-cost hosting by only paying for services they actually use.
Support is a great example of a high-cost service that's typically bundled into hosting offerings. But it's also a great example of a service that most of our members don't use and don't want to pay for. As a result, our system is designed to be used without individual private support, and our baseline membership does not provide it. Nor do we offer "pre-sales" support; it's up to you to figure out if our service is a good fit for your needs. (Meaning that if you email us almost any question prior to signing up, you're going to get a link to this FAQ entry in reply.)
If you do want support, we do provide a wealth of documentation, self-support and community-support options. There is also a higher-cost subscription membership available that offers limited individual private support via email and our website. But this doesn't change the do-it-yourself nature of our service: individual support provided to subscription members is limited to guidance, you'll still have to do all of the heavy lifting yourself.
This means that if you don't want to pay for individual private support, you don't have to. But it also means that if you don't pay for it, you won't get it.
If one of those options works for you, great! If, on the other hand, you're looking for a more "high contact" approach to support or if you're looking for someone to create or manage a site for you, that's absolutely fine, but a do-it-yourself service like ours may not be the best fit for your needs.
To put it another way, some people change their own oil. Some people pay a mechanic to do it because although they could do it themselves, they want to spend their time another way. And some people pay a mechanic to do it because they just want their car to work and the details don't interest them. NearlyFreeSpeech.NET is a service for people who want to change their web site's oil.