Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Troubleshooting (*)

How should I describe problems I'm seeking help with?

Why can't I delete or change the permissions of these files my web application created?

If I have a directory called example, why can't I refer to it as /example?

Why does my site keep redirecting to the wrong alias?

What does it mean that a site "has temporarily exceeded its connection limit?"

I can't access my site at all. What should I check first?

What do I do if someone is trying to waste my site's bandwidth?

Why shouldn't I refer to my site as "" in the forum?

Why does your credit card form say my address (or zip) "failed validation" even though I know it is correct?

Why do I sometimes receive an "Access Denied" error when visiting my site?

Why am I getting a "premature end of script headers" error when I try to run a script?

Why doesn't my .htaccess file work with Apache 2.4?

Why do I get "The requested URI could not be accessed" when logging in to the control panel of my WordPress site?

Why is there a tiny bug icon on a page in the member interface?

Why is my WordPress site asking for FTP credentials?

Treat such a request as the world's most misleading "permission denied" error.

When WordPress fails to write to a file due to a permission error, it has some very old code that tries to work around the problem by asking for FTP information. But these days FTP is dangerously insecure and unsupported. Do not provide your NearlyFreeSpeech.NET credentials; it won't work and could potentially get you hacked.

If it happens during a media upload, review the "Enable file uploading" section of our Installing WordPress guide. It will show you how to set your site up with the permissions to make that work.

This also comes up if you attempt to have WordPress update itself over the web. Don't. It requires major security compromises that will turn the next vulnerability discovered in WordPress, PHP, your blog's theme or any active plugin into a complete takeover of your entire site. We will not assist you to do that.

To safely update WordPress and its themes and plugins, use the wp-cli command line tool, as documented in the "Upgrade WordPress" section of the Installing WordPress guide.