Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Login (*)

What should I do if I've lost access to the email address associated with my membership?

How do I recover my login name or reset my password?

Why can't I access your service from an IP listed as a Tor exit node by default?

Why aren't I getting system emails (like password resets) from NearlyFreeSpeech.NET?

To make sure you receive automated system emails from us (including signup confirmations, password resets, account balance warnings, domain renewal notices, and other automatic service-affecting messages), make sure you are allowing email from notify@NearlyFreeSpeech.NET.

To make sure you receive any handwritten emails from us, make sure you are allowing email from support@NearlyFreeSpeech.NET. Finally, each support ticket is assigned a unique email address @support.nearlyfreespeech.net (but we don't get too many reports of those being blocked).

We won't send you any spam or unnecessary messages from any of these addresses.

If you're not receiving email from us, the first thing to check is your junk mail folder. Since our system is highly automated, junk mail filters occasionally incorrectly flag the messages it sends as spam. If you don't find them there, check your junk mail settings. Some email providers make it very easy to block a sender and silently delete such messages, making it very hard for you to figure out later that the sender is blocked.

If you're still unable to resolve a problem receiving email from us or our system, please feel free to contact us. Ironically, you'll probably have to do that by email, but if the problem is with receiving automatic messages, we'll have a real person write back. Write to us from the email address you're having trouble with, and we'll look up the fate of any messages we tried to send there. If there's a problem on our end, we'll fix it. If there's a problem on your end, we'll try to find a way to provide you with the relevant log entries so you can ask your email provider what the heck is going on.

What is the login recovery process?

Why do I get redirected to the login page without an error message when I try to log in to your member site?

What does the error "the login information provided is not correct" mean?

What should I do if the 2-factor device used for logging in to my membership is lost or broken?

What should I do if I've forgotten what email address is associated with my membership?

What do I do if my membership was frozen due to sharing or a fraudulent transfer?