Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

Can you help me restore something that has been deleted?

Why was my system problem report closed as "not a system problem?"

What are the various responses to a system problem report?

How can I give you private feedback about your service?

We love feedback! You're welcome to send email to feedback@nearlyfreespeech.net with any thoughts, comments, or minor bug reports about our service.

If you send a message to this address, we will definitely read it.

However, feedback email isn't a way to obtain member support; if it looks like your message would be better suited to one of our support methods, we'll try to convert or redirect it as appropriate so you can decide whether or how you want to follow up on it.

How do I "cash out" unused support points?

Do you participate on Twitter?

How do system problem reports work?

What is an assistance request?

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?