Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

Can you help me restore something that has been deleted?

We strongly encourage members to make their own backups. However, sometimes that just doesn't work out, and people need to know what we can help them recover.

We can attempt to recover content from sites and MySQL processes. In order to request a recovery of deleted (or overwritten) content:

  1. Review and submit an Attempt to recover deleted content assistance request.
  2. We will invest the time to determine what can likely be recovered and how much it will cost to do so. (There is a fee for this unless you have a subscription membership.)
  3. Based on the cost and expected results, you can decide whether or not to proceed with the restore and make sure you have the necessary funds available in your account.
  4. If you decide to proceed, we will debit your account for the cost and perform the restore.

How do system problem reports work?

How do I "cash out" unused support points?

Why don't you answer @nfsn tweets?

Why don't you provide free support?

What is an assistance request?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?