Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

This indicates that the behavior you reported as a system problem is actually the correct, direct result of how you have things set up. That's actually good news, because it means that it is under your control and you can resolve it on your own.

However, this response often confuses people, because if someone knows that they set something up a certain way, they usually don't report it as a system problem. So receiving this response typically indicates that one of the following has happened:

Here are some common examples of "Works as Configured" issues:

If the issue is related to a web site, the "Troubleshoot Site" action (available from the Actions box on the Site Information panel for the site) can point out a lot of configuration issues that cause unwanted behavior.

It's often also helpful to go through our member interface and review anything in yellow, orange, or red text, or anything that says "Deprecated," "End-of-Life," "Obsolete," "Dangerous" or similar.

If you're unable to find the requisite setting to control the undesirable behavior, you may wish to post about your issue in our forum or, if you are a subscription member, open an individual support issue. (Although if you are a subscription member, "works as configured" responses are auto-converted to individual support requests.)

What are the options available for member support?

Can you help me restore something that has been deleted?

Why was my system problem report closed as "not a system problem?"

What are the various responses to a system problem report?

How can I give you private feedback about your service?

How do I "cash out" unused support points?

Do you participate on Twitter?

How do system problem reports work?

What is an assistance request?

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?