Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

Can you help me restore something that has been deleted?

Why was my system problem report closed as "not a system problem?"

What are the various responses to a system problem report?

How can I give you private feedback about your service?

How do I "cash out" unused support points?

Why don't you answer @nfsn tweets?

We use Twitter mostly to broadcast brief updates about downtime and announcements to our members. If there's an outage or a system problem that affects all or most of the userbase, we'll usually try to post about it to Twitter. (Unless the problem takes less time to fix than to describe.) However, Twitter is not one of our methods of member support. Twitter specializes in angry, pithy yelling. It is not well-suited to working together to find and solve problems.

So, if you send an @nfsn Tweet, keep in mind:

As with all forms of feedback, we value what you have to say, and a real person will (probably, eventually) read everything Tweeted to @nfsn. So feel free to use it to say what's on your mind as long as you understand that we won't answer.

Should you want a reply, we recommend using one of the member support options that allows us to provide one, like posting on our forum.

How do system problem reports work?

What is an assistance request?

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?