Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

Can you help me restore something that has been deleted?

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

How do I "cash out" unused support points?

How do system problem reports work?

Why don't you answer @nfsn tweets?

We use Twitter mostly to broadcast brief updates to our members about downtime and announcements. In general, if there's an outage or a system problem, even a relatively small one, and we're able to post any information we can about it to Twitter, we will. However, it is not one of our methods of member support. While Twitter does have some value to some people, we feel it is particularly ill-suited for working together with our members to find and solve problems.

So, if you send an @nfsn Tweet, keep in mind:

As with all forms of feedback, we value what you have to say, and a real person will (probably, eventually) read everything Tweeted to @nfsn. So feel free to use it to say what's on your mind, as long as you understand we won't answer.

Should you want a reply, we recommend using one of the member support options that allows us to provide one, or just post on our forum.

What is an assistance request?

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?