Assistance requests provide a way to have us perform specific, predefined actions on your behalf that our member interface does not allow you to perform for yourself.
Processing of assistance requests is highly automated, and in general they receive one of two responses:
- a confirmation that the request has been completed, or
- a response indicating that the request was unsuccessful.
Either type may be accompanied by a brief error or info message based on the type of request. For example, a request to add TLS support to a site will return a list of names supported by the TLS files you provided if it succeeds, or a brief error message if the files couldn't be parsed into a key-chain-certificate set that matches the alias(es) on the site.
In general, if the responses "successful" or "unsuccessful" do not fully address your concern, an assistance request is probably not the correct support avenue.
Depending on your needs and what type of membership you have, you may be able to resubmit the request using our subscription-based support issue system, which does not impose such strict topical restrictions. If you prefer to minimize charges, one of our free self-support options, including our member forum, the FAQ, or the member wiki may meet your needs.