Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

Can you help me restore something that has been deleted?

Why was my system problem report closed as "not a system problem?"

What are the various responses to a system problem report?

How can I give you private feedback about your service?

How do I "cash out" unused support points?

Do you participate on Twitter?

How do system problem reports work?

What is an assistance request?

Assistance requests allow us to perform specific, predefined actions on your behalf that our member interface does not allow you to perform for yourself.

Processing of assistance requests is highly automated. In general, they receive one of three responses:

Success or failure notifications may be accompanied by a brief error or diagnostic message based on the type of request.

An "out of scope" response means that whatever you asked or requested was not something that can be processed through the automated assistance request system. If you receive an "out of scope" response, no further reply you make to that issue will be seen or acted on by anyone unless you have an active subscription membership or obtain one within 24 hours.

In general, if the responses "completed" or "unsuccessful" do not fully address your concern, an assistance request is probably not the correct support mechanism.

The other options for member support vary depending on what type of membership you have; please see this related FAQ entry for details.

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?