Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

Can you help me restore something that has been deleted?

How do system problem reports work?

How do I "cash out" unused support points?

Why don't you answer @nfsn tweets?

Why don't you provide free support?

What is an assistance request?

Assistance requests provide a way to have us perform specific, predefined actions on your behalf that our member interface does not allow you to perform for yourself.

Processing of assistance requests is highly automated, and in general they receive one of two responses:

Either type may be accompanied by a brief error or info message based on the type of request. For example, a request to add TLS support to a site will return a list of names supported by the TLS files you provided if it succeeds, or a brief error message if the files couldn't be parsed into a key-chain-certificate set that matches the alias(es) on the site.

In general, if the responses "successful" or "unsuccessful" do not fully address your concern, an assistance request is probably not the correct support avenue.

Depending on your needs and what type of membership you have, you may be able to resubmit the request using our subscription-based support issue system, which does not impose such strict topical restrictions. If you prefer to minimize charges, one of our free self-support options, including our member forum, the FAQ, or the member wiki may meet your needs.

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?