Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

The definition of a system problem:

A system problem is a malfunction in our systems or network negatively affecting previously-working production services that requires the manual intervention of our system administrators to resolve.

That is very dense, and each part has a specific meaning. Here's how it breaks down:

Typical system problems include:

A few examples of things that are not system problems include:

In most cases, you won't know what the specific system problem is. You have to detect them by the effects they have on your service. Some example effects of possible system problems would be:

However, situations do require interpretation. Sometimes the same effects can occur from both a system problem and something that is not a system problem. For example, if your website's domain name does not resolve because our DNS servers all crashed, that would be a system problem. If your website's domain name does not resolve because it is expired, that is not a system problem.

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

Can you help me restore something that has been deleted?

Why was my system problem report closed as "not a system problem?"

What are the various responses to a system problem report?

How can I give you private feedback about your service?

How do I "cash out" unused support points?

Do you participate on Twitter?

How do system problem reports work?

What is an assistance request?

Why don't you provide free support?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?