Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

Can you help me restore something that has been deleted?

How do system problem reports work?

How do I "cash out" unused support points?

Why don't you answer @nfsn tweets?

Why don't you provide free support?

What is an assistance request?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

We no longer offer support points. If you happen to have a negative support point balance, the link to Purchase Support Points is found in the "Actions" box in the upper right corner of the Support panel. Otherwise, check out subscription membership instead.

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?