Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Member Support (*)

What is the status of my support issue?

How can I get specific software installed for my site?

What is a system problem?

Do I really have to buy a subscription membership just to get a simple question answered?

Why was my system problem report closed as "works as configured?"

What are the options available for member support?

What are the various responses to a system problem report?

Why was my system problem report closed as "not a system problem?"

How can I give you private feedback about your service?

Can you help me restore something that has been deleted?

How do system problem reports work?

How do I "cash out" unused support points?

As long as you don't have any open issues that need points, you can select the "Cash Out Support Points" action from the Account Information panel for your account.

Support points are also automatically cashed out when a membership is closed.

Why don't you answer @nfsn tweets?

Why don't you provide free support?

What is an assistance request?

Why don't you provide more detail in response to system problem reports?

How do I buy support points?

What if I can't figure out which support option to use?

Why does your support cost so much?

Why shouldn't I wait until I need support to set up a subscription membership?

What are support hours and expected response times?