Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

Two-factor authentication is a very important method of protecting your membership. We use the OATH method, which is widely supported by two-factor apps, like Google Authenticator and 1Password.

The list of steps below looks formidable, but they're all bite-sized and you'll be through them in no time. There's also plenty of information available along the way; this is more of an overview of what to expect and guidance for how to get the best results.

To set up two-factor authentication:

  1. Go the the Profile tab in our member interface.
  2. In the "Details" box, on the "Two-Factor Security" line, select the "Setup" button.
  3. Get your 2FA app ready to capture a QR code.
  4. On the "Two-Factor Setup" panel, press "Continue."
  5. Scan the QR code with your 2FA app.
  6. Confirm that your app is showing a 6-digit code.
  7. Select "Continue" in our interface.
  8. Enter your password and two consecutive codes from your 2FA device.
  9. Carefully read the warnings.
  10. Check the box indicating that you understand the warnings.
  11. Select the "Activate Two-Factor Security" button.
  12. Select the "Generate Recovery Codes" button.
  13. Select the "Update Recovery Codes" button.
  14. Write down, save, or print the recovery codes and keep them in a very safe place (e.g. stored with strong encryption or kept in a physical safe).
  15. Select the "View Recovery Settings" button.
  16. Review and edit your recovery settings on the "Manage Recovery Settings" panel to make sure they properly balance security and convenience for your individual needs.

Going through this whole process should take about five minutes, and will help keep your membership secure for years to come.

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I set up TLS using my own key and a third-party certificate?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

What is the "Excess Non-Production Sites" charge?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I remove TLS?

Is my website non-production, production, or critical?

What is unbilled storage?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?

What is NearlyFreeSpeech's backup strategy for user content?