Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

How do I set up TLS (HTTPS) for my web site?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I cancel my membership?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

If I want to start my site over, should I delete it and make another with the same name?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

What is the "Excess Non-Production Sites" charge?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I remove TLS?

What are the IP addresses of your name servers?

Is my website non-production, production, or critical?

What is unbilled storage?

What is account sharing?

Account sharing allows multiple members to share access to and control over a single account. This includes actions like making deposits, renewing domains, and editing websites. It is significantly more powerful than adjunct access.

Account sharing is primarily useful for organizations, where more than one person is involved in the day to day operation of its hosting related services, or even where the one person who is usually involved in those day to day operations has the temerity to get sick or go on vacation.

It can also be useful in cases where a non-expert wants to operate a site with the help of an expert. They can share the account so the expert can adjust DNS settings and manage domain registration as necessary to support the site. It likewise supports setups where one person is paying for things and a different person is doing them.

Account sharing is very powerful, and you should always be very careful that you trust any person with whom you share your account. They essentially become co-owners of the account, with full privileges to do whatever they want with it. That includes, but isn't limited to, transferring funds and assets to accounts of their own, deleting things, or transferring registered domains to other providers.

To use account sharing, each person must have their own membership, which provides them with their own personal username and password. (Remember: accounts and memberships are different, and you can have multiple accounts, but not multiple memberships).

Once each additional person has set up their own membership, then you can share an account with them from the Account Information panel for that account. Just have them give you their login name and add it to the list of "Members Sharing This Account." To remove another member's shared access, click the "Unshare" button next to their name on the list.

Why can't I cancel my membership?

How do I change the contact email address I gave you when I created my membership?

How do I get a receipt for a deposit I made?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

What is NearlyFreeSpeech's backup strategy for user content?

Will my site still incur charges if it is disabled?