Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I set up TLS using my own key and a third-party certificate?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

Most synthetic traffic (i.e. traffic that does not represent a real person or computer making a real request of a service we host) is dropped at the edge of our network due to our advanced network and firewall architecture. This protects our members' services from several types of denial-of-service attacks.

If you attempt to ping something on our network (e.g. your web site) you may get a response. However, this response is a fake generated by our firewall and does not necessarily indicate that your site is reachable. We do sharply limit the number of outbound ICMP ping replies we send at any given time, which can mean your ping requests won't even get fake replies if someone is ping-flooding us; attempts to ping-flood us are very common and completely ineffective, largely because of precautions like these. For that reason, don't assume the (in)ability to ping your site reflects on whether or not it is working properly.

Some traceroute applications, like most under Unix, use UDP packets to probe network hops. These applications will show a "filter prohibited" response (usually "!X") or a routing loop at the edge of our network. Others, most notably the tracert.exe provided with Windows, use ICMP to probe network hops and may be fooled by our fake ping responses. Both results are normal and should not be used as the basis for a problem report.

If you need to traceroute to our network to diagnose an intermediate connection issue, you can use the hostname for this purpose.

For an accurate measure of your site's performance and availability, you should complete an actual HTTP request to the site, checking both that it responds correctly and how long that response takes. This would be true even if we weren't playing games with ping and traceroute, because overloaded or malfunctioning servers often respond quickly to pings but slowly or not at all to real traffic. Various utilities exist that can be used to test HTTP servers, such as wget, curl, and fetch.

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

What is the "Excess Non-Production Sites" charge?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I remove TLS?

Is my website non-production, production, or critical?

What is unbilled storage?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?

What is NearlyFreeSpeech's backup strategy for user content?