Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

Each account can have an optional alternate emergency contact, which is the email address of someone who you are authorizing to take certain very specific actions related to that account if you are unavailable:

  1. If something is down or disabled and they inquire, we may explain what the problem is and what they may be able to do about it, if anything.
  2. We will help them deposit funds into the account if it is empty or nearly empty. (Nearly empty = below the lowest account balance warning.)
  3. We will allow them to authorize the renewal of expired or nearly expired domains on that account using funds on that account. (Nearly expired = set to "manual renewal" and generating renewal warnings.)
  4. We may allow them to take or authorize other actions necessary to preserve the account or the operability of the services it funds. In cases like this, if we think something fits the spirit of the alternate emergency contact, we will ask both them and you if it should be done, and it will only be allowed if they say yes and you don't respond within a reasonable time depending on the urgency of the situation -- defaulting to 24 hours.

These are the only circumstances where the alternate emergency contact can be used. Alternate emergency contacts cannot: close accounts or request refunds, request inbound or outbound domain transfers, or delete anything. The emergency contact role is limited to preserving what's already there. Even so, human factors and judgment are involved, so you should not make someone an emergency contact unless you trust them and their judgment; you will ultimately be responsible for whatever they do, because you authorized them to do it.

This feature is intended to allow a level of resilience in the case of accounts held on behalf of businesses or customers where the member responsible for the account might go on vacation or otherwise be unavailable when something goes awry. It does not change the ultimate responsibility for the account and its assets at all; specifically, the alternate emergency contact does not create any sort of shared or simultaneous control of the account.

The emergency contact need not be a NearlyFreeSpeech.NET member already, though we may ask them to create a membership if necessary to perform a certain function, like making a deposit.

Do not enter your own email address as the emergency contact. The emergency contact is the person we contact when you are unreachable. Telling us to contact you when you are unreachable serves no purpose.

How exactly are storage charges calculated?

How do I ssh out from the ssh server?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

How do I set up HTTPS (TLS) for my web site?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I set up TLS using my own key and a third-party certificate?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I pay you with a prepaid debit / gift card?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

What is unbilled storage?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

What is the "Excess Non-Production Sites" charge?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?