Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

How do I ssh out from the ssh server?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

How do I set up HTTPS (TLS) for my web site?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Our system allows the general public to make payments to contribute to the hosting costs of sites hosted on our service. They can use any of the supported payment methods to do so. However, to limit abuse, restrictions apply and there is an approval process for this feature. Contributions can be enabled on a per-site basis. When enabling contributions, you may elect whether or not to set a contribution code that potential contributors will be required to enter. (Use of this code is recommended when the pool of potential contributors is limited to a small, closed community.)

We do impose some strict limitations on you in conjunction with contributions, the largest of which is that you cannot provide anything of measurable value in exchange for contributions. (In other words, you cannot use it as a substitute for eCommerce.) Also, we will not under any circumstances refund to you as cash (or equivalent) any payments made by third parties. Finally, we are very unlikely to accept donations on behalf of members who have not yet funded an account themselves.

It is also possible to use the contribution system if you are a web professional maintaining sites on behalf of a third party who does not have the desire or ability to maintain their own membership on our system. Using the contribution system, they can make payments for the hosting services you are managing for them without having to give you their payment information and without you having to pay us and then seek reimbursement from them.

For complete information about the contribution system, or to request approval, see the relevant assistance request.

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I set up TLS using my own key and a third-party certificate?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I pay you with a prepaid debit / gift card?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

What is unbilled storage?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

What is the "Excess Non-Production Sites" charge?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?