Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

We are very sorry to hear that, but we understand that we are not the right environment for everyone. Just select the "Cancel Membership" action on the Profile tab in our member interface to let us know to close your membership and (if applicable) return the remaining balance in your account(s). We'll take care of it. (You must request the closure via this mechanism; to protect your privacy and security, you cannot close your membership via email.)

We will return your remaining funds by the same means you used to deposit them unless that is not possible (e.g. a closed PayPal account or cancelled credit card, or a credit card payment made more than a few months ago). Otherwise, we will offer you the best available options which include sending a check (less a small fee) if you are a US resident, transferring the funds to another member, or donating them to a deserving site or the EFF.

We have a no-hassle cancel policy, so you aren't required to provide a reason for cancelling, but we hope you do. We really appreciate feedback from all our current, former, and future members because that is the only way our service improves. However, if you think there's something we could help you work out to get you to stay, please let us know before you submit a cancellation request. Specifically, please don't use the "reason for cancelling box" to say anything like "if you do XYZ I won't cancel." By the time we respond, some or all of your cancellation may already have been processed. That's a missed opportunity to put things back on the right track, and we hate to see that.

Important: If you have any domains registered through us, you must transfer them to another registrar or wait for them to expire and be deleted before you will be able to cancel your membership. This is ICANN's policy, not ours.

How did my account get overdrawn?

How do I set up TLS using my own key and a third-party certificate?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

What is maintenance mode?

You forwarded me a DMCA notification affecting my site. Now what?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What is the "Excess Non-Production Sites" charge?

What are the IP addresses of your name servers?

How do I remove TLS?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Is my website non-production, production, or critical?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

How can I send funds to another member's account or site?

Is penetration testing of sites hosted here allowed?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?