Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

How do I ssh out from the ssh server?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

How do I set up HTTPS (TLS) for my web site?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I set up TLS using my own key and a third-party certificate?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

If you do log in to our site, the System Status panel consolidates most of your need-to-know information about recent updates and downtimes. If our system appears down, you can also check our offsite status page for updates.

If you want to stay up-to-date without logging in, minor updates and timely information about outages can also be found on our Twitter feed. (If you don't like Twitter, this information is mirrored on our site with more history than the other options offer.)

For more significant updates, our primary mechanism for keeping our members informed is our blog. It is relatively low-traffic and is where all important service announcements about our service will appear.

To help you keep up to date without constantly visiting our blog, we offer a couple of useful RSS feeds. There is an RSS feed for the whole blog as well as sub-feeds for News & Announcements, Network Status and Policy Changes that include various announcements about service-affecting maintenance, planned downtimes, and changes to the service that affect all or nearly all of our members, like upgrades that may not be backwards-compatible.

For more detail, the News & Announcements RSS feed includes all the Network Status announcements as well as posts about new service availability, beta test announcements, pricing changes and the like. (Since we try to include everything from Network Status in News & Announcements, it's generally not necessary to follow both feeds.) The News & Announcements feed is the one used to populate our member home page.

These are our primary channels of communication, so we strongly recommend that you follow one or more of them to stay abreast of events affecting you. We try to keep all these channels low-traffic and relevant.

How do I pay you with a prepaid debit / gift card?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

What is unbilled storage?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

What is the "Excess Non-Production Sites" charge?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?