Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

How do I set up HTTPS (TLS) for my web site?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

How do I set up TLS using my own key and a third-party certificate?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

The first thing to notice about our handling of DMCA notices and the notification-and-takedown process, is our consistent use of the term "allegedly infringing." Receiving a DMCA takedown notice does not mean you have done anything wrong, or even that you have infringed someone's copyright. It only means that someone has claimed (alleged) that you infringed their copyright.

When you signed up, you agreed to follow our TACOS, and one of the things you agreed to was not to infringe other people's copyright. When you upload content to our service, you are asserting to us that you have the right to make that material available. So on the one hand, we have you, who we have a contract and a relationship with, promising us that your content is legitimate, and on the other we have some random person we've never met who has no relationship with us making a claim that it isn't. Our first inclination, under those circumstances, is obviously to believe the person we know and trust, which is you. For that reason, we do not interpret receipt of a DMCA notification as prima facie evidence that you have done something wrong.

However, that's not the way the DMCA takedown process works. Our judgment and opinion don't really enter into it. By issuing a DMCA takedown notice, the claimant is swearing under penalty of perjury that their claim is true and accurate. For that reason, the law requires us to go through the notice-and-takedown process, even if the notification looks like complete bunk to us. (Unfortunately, civil perjury is a criminal charge, and we're not aware of even one case where a US prosecutor could be bothered to bring that charge in response to an abuse of the DMCA, due in part to the difficulty in proving that the DMCA abuse was intentional and not "an accident.")

Therefore, when we receive a DMCA takedown notice, we will forward it to you in its entirety and give you 24 hours to disable access to the allegedly infringing content it references. "Disabling access" to the content doesn't necessarily mean deleting it, although that is one approach. You could also disable the site, change the file or directory permissions, or temporarily move the allegedly-infringing content to your site's "protected" or "private" directories. It doesn't matter how you do it, but you must remove the content by the deadline or we will have to do it. Our ability to disable access to content usually entails disabling access to an entire site, whether the entire site is allegedly infringing or not. That really sucks if there is only a small amount of allegedly infringing content.

Once you have disabled access to the allegedly infringing content, let us know that you've done so. When you do so, you must indicate which of these three courses of action you wish to take:

If you do not intend to submit a counter-notification, you may wish to include sufficient supporting justification for us to form an informed opinion on whether to hold this incident against you if future allegations arise, as repeated infringement is grounds for adverse termination of your service.

If you don't respond, or if you indicate that you intend to file a counter-notification and then don't do it, we will assume you are accepting the allegation of infringement. If you don't file the counter-notification, the process ends. Thus, the rest of this FAQ assumes you are filing the counter-notification.

Your counter-notification must be in writing and must contain the following elements or we will reject it:

The best ways to submit your counter-notification are email or fax. If you use email, make sure you're sending a scanned copy that shows your physical signature or a PGP-signed email with a signature that can be correlated to your member contact email address.

Pursuant to the law, we will provide a copy of your counter-notification to the claimant. This means they will know who you are. If you don't want them to be able to identify you, the counter-notification is not an option you can use.

The claimant then has 10 days after receiving the counter-notification from us to file an action against you in the appropriate court seeking a court order to restrain you from engaging in infringing activity relating to the allegedly infringing material, and then to notify us that they've done so. If they do not, we will restore access to the material. (In a case where you disabled access yourself, we will restore access to the material by notifying you when it is OK to restore it. Do not under any circumstances restore access to the allegedly infringing content or make it available at a new location without that notification; that'll result in automatic adverse termination of your service.)

This FAQ entry provides general guidance about our DMCA notification takedown and putback processes. It is not a substitute for legal advice. While we strongly urge everyone not to be bullied or to allow the DMCA process to be abused, we strongly urge you to consult a legal professional if you find yourself in this situation, because the consequences of filing a spurious counter-notification can be significant.

You can get the full text of the Online Copyright Infringement Liability Limitation Act portion of the DMCA here.

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

What is the "Excess Non-Production Sites" charge?

How can I send funds to another member's account or site?

What is account sharing?

Is penetration testing of sites hosted here allowed?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?