Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

Each site has a home directory that lives somewhere on our network, called the site root. Inside the site root, there are several subdirectories:

This directory can be used for configuration files that shouldn't be in the public web directory. It can be used to customize PHP or to store configuration files for custom web servers and other daemon processes.
This directory is used for your access and error logs (both current and archived) if you choose to enable them. MySQL logs for a process associated with the site will also appear here, if enabled.
This directory is yours to use for personal files that you do not want accessible via the web at all. For example, if you're building a custom C++ CGI script, it would be appropriate to put the source code in this directory. This directory is also your "home" directory for Unix shell purposes.
This directory is available for data files and other content that should be indirectly accessible via the web. For example, putting included source files, libraries, configuration and permanent data files that are used by PHP or CGI scripts into this directory makes them accessible to the script, but prevents them from being directly downloaded over the web.
This directory is the heart of your site. All of the content in this directory is directly accessible via the web. You can put all your static HTML files, images, .htaccess files, and most scripts in this directory.
This directory is for transient (temporary) files, like files uploaded via PHP before they get processed, or for session-handling files.

Old sites may also have a symbolic link from htdocs to public. htdocs is a historical name for the same directory. It is not used by our system.

What is resource billing?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How do I set up TLS using my own key and a third-party certificate?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

What is maintenance mode?

You forwarded me a DMCA notification affecting my site. Now what?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What is the "Excess Non-Production Sites" charge?

What are the IP addresses of your name servers?

How do I remove TLS?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Is my website non-production, production, or critical?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

How can I send funds to another member's account or site?

Is penetration testing of sites hosted here allowed?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?