Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

How do I set up TLS (HTTPS) for my web site?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

How do I set up TLS using my own key and a third-party certificate?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I cancel my membership?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

If I want to start my site over, should I delete it and make another with the same name?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

What is the "Excess Non-Production Sites" charge?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I remove TLS?

What are the IP addresses of your name servers?

Is my website non-production, production, or critical?

Although this is largely up to you to determine, there are two exceptions.

First, if a site generates revenue of any kind, in any amount, it cannot be a non-production site.

Second, the number of non-production sites you can have is limited to half of your sites, rounded up. If you have more than one site, some of them must be production (or critical) sites regardless of what they're used for. If you have too many non-production sites, our system will apply an Excess Non-Production Sites charge to make up the difference.

Beyond those two criteria, it's your decision. If you have a gut instinct that one of the options is best, you're probably right. If you're not sure, look at the restrictions associated with non-production sites, and the additional custom monitoring associated with critical sites. If your top priority is low cost and you can live with the restrictions, your site is probably non-production. If your top priority is stability, your site is probably production. If your top priority is availability at all costs, your site is probably critical.

Sites that people tend to regard as non-production include (but aren't limited to):

Sites that people tend to regard as production include (but aren't limited to):

Sites that people tend to regard as critical include (but aren't limited to):

But, to reiterate, as long as you maintain appropriate ratios and follow the revenue rule — that non-production sites may not generate revenue — the choice is yours.

What is unbilled storage?

What is account sharing?

Why can't I cancel my membership?

How do I change the contact email address I gave you when I created my membership?

How do I get a receipt for a deposit I made?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

What is NearlyFreeSpeech's backup strategy for user content?

Will my site still incur charges if it is disabled?