Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I set up TLS using my own key and a third-party certificate?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

What is maintenance mode?

You forwarded me a DMCA notification affecting my site. Now what?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

What is the "Excess Non-Production Sites" charge?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I remove TLS?

Is my website non-production, production, or critical?

What is unbilled storage?

How do I change the contact email address I gave you when I created my membership?

It's imperative to keep your contact email address up to date. To change your contact email address:

  1. Visit the Profile panel.
  2. In the Details box, on the Email Address line, select the Edit button.
  3. On the Update Contact Email Address panel, enter your new email address in the New Email Address box.
  4. Select the appropriate type of update. (But if you want to transfer your hosted services to someone else see this FAQ entry instead.
  5. Use the Start Update button to initiate the change.
  6. We will send an email containing a confirmation code to the address you entered. Use the link in that email to confirm your request, or follow the email instructions to enter the confirmation code manually.

Once you confirm the new email address, it will begin working almost immediately.

If you have NearlyFreeSpeech.NET email forwarding set up to forward messages to your contact address, they will be updated by this process. If you have any domains with RespectMyPrivacy, this process will update those as well.

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?

What is NearlyFreeSpeech's backup strategy for user content?