Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

How do I set up HTTPS (TLS) for my web site?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

How do I set up TLS using my own key and a third-party certificate?

Why was I warned that my PayPal deposit is nonrefundable?

We use your PayPal email address to match your PayPal deposit to your user account. If the email address does not match your contact address, we have to assume that the deposit came from someone else. Since our Terms and Conditions of Service do not allow our service to be used to transfer money from one person to another, we have to regard such deposits as nonrefundable.

If you receive this message because you used an alternate email address, but you are the one who made the deposit from your own PayPal account, you may safely disregard it. This only ever becomes an issue if you request a refund. If your account was funded by a "nonrefundable" PayPal deposit, we'll review it. We're typically able to return a balance remaining from a PayPal deposit to the address it came from.

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

What is the "Excess Non-Production Sites" charge?

How can I send funds to another member's account or site?

What is account sharing?

Is penetration testing of sites hosted here allowed?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?