Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

How do I set up TLS (HTTPS) for my web site?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

How do I set up TLS using my own key and a third-party certificate?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I cancel my membership?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

If I want to start my site over, should I delete it and make another with the same name?

Why was I warned that my PayPal deposit is nonrefundable?

Our Terms and Conditions of Service do not allow our service to be used to transfer money from one person to another because that would be a regulatory nightmare and fraud magnet. So if you make a payment from a PayPal account with an email address that does not match your contact address, our system automatically assumes that the deposit came from someone else and may warn you that it's nonrefundable.

In practice, this only matters if you close your membership with a remaining balance from such a payment. Even then, it is rarely an issue.

We can always attempt to refund the money to the PayPal account it came from, whether that was you or not. In rare cases, usually when the sending PayPal account has since been closed, that might not work.

If it doesn't, but you are John Example, your contact email address is john.example@gmail.com and the payment came from john@example.com or some similar situation, we'll probably be able to do the mental heavy lifting required to connect those dots and get the money back to you. But we can't guarantee that, because it's a little subjective.

If the sending PayPal account no longer exists and we can't positively correlate the original payment to you, that can result in us being unable to issue a refund. (Hence, "nonrefundable.") But even in such cases, we don't just keep the money; donations to charity or transfers to other members are still possible.

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

What is the "Excess Non-Production Sites" charge?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I remove TLS?

What are the IP addresses of your name servers?

Is my website non-production, production, or critical?

What is unbilled storage?

What is account sharing?

Why can't I cancel my membership?

How do I change the contact email address I gave you when I created my membership?

How do I get a receipt for a deposit I made?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

What is NearlyFreeSpeech's backup strategy for user content?

Will my site still incur charges if it is disabled?