Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

Resource billing plans charge you based on the amount of resources (currently CPU and RAM) that your site uses. There are two types of resource-based billing: individual and stochastic. For both types, your site will be assessed a charge based on the resource accounting units it accrues.

Most newer sites types (mainly PHP 5.4 and later) support individual resource billing. For these, our system keeps track of the amount of CPU and RAM used by that individual site and generates accounting records based on that usage.

If you have an older site that is not using a resource-billing server type (aka "legacy billing"), its resource usage may still be measured for our internal use in load balancing, so you may see resource usage information in the control panel, but you will not be charged for it. Your storage costs, however, will be considerably higher.

What are the default directories created when I set up a new site?

How do I transfer something to another member?

How do I set up HTTPS (TLS) for my web site?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

How do I set up TLS using my own key and a third-party certificate?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

What is the "Excess Non-Production Sites" charge?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?