Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct membership?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What is resource billing?

Resource billing plans charge you based on the amount of resources (currently CPU and RAM) that your site uses. There are two types of resource-based billing: individual and stochastic. For both types, your site will be assessed a charge based on the resource accounting units it accrues.

Most newer sites types (mainly PHP 5.4 and later) support individual resource billing. For these, our system keeps track of the amount of CPU and RAM used by that individual site and generates accounting records based on that usage.

Older site types use a method called stochastic billing. For purposes of load balancing and configuration management, these sites are bundled into groups. Once per minute, we tag a web request from each group at random, and the site responsible for that request accrues RAUs based on the total resource usage of the group that minute. Requests that use more resources are more likely to be tagged, busier sites will be tagged more frequently than less busy sites, and sites that are completely quiescent will not be tagged at all. Very quickly, the random measurement approaches the actual usage patterns of each site to a high degree of accuracy.

If you have an older site that is not using a resource-billing server type (aka "legacy billing"), its resource usage may still be measured for our internal use in load balancing, so you may see resource usage information in the control panel, but you will not be charged for it. Your storage costs, however, will be considerably higher.

What are the default directories created when I set up a new site?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

How do I cancel my membership?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

If I want to start my site over, should I delete it and make another with the same name?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

Do you provide certificates for setting up https?

How do I sign up my friend for NearlyFreeSpeech.NET?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged me a bunch of times?

How can multiple people manage services hosted here?

How do I set up TLS using my own key and a third-party certificate?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I hand over control of hosted services to someone else?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is unbilled storage?

How can I send funds to another member's account or site?

How do I remove TLS?

Do you provide refunds for services already rendered?

Is penetration testing of sites hosted here allowed?

Since your service is prepaid, how do I know when to add funds?

What is account sharing?

What do I do if I find a typo or mistake in your documentation?