Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How do I set up TLS using my own key and a third-party certificate?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

As NearlyFreeSpeech.NET memberships are held by individuals and may not be shared or transferred, the only circumstances under which a name can be changed is if you have changed your legal name. (The name shown on the government-issued photo ID you would use to regain access if you ever got locked out.) If you were interested in changing the name because you want to transfer control of your hosted services to someone else, stop and see this FAQ entry instead. (And if you're interested in changing the name because someone gave you the login name and password to a membership with their name on it, stop accessing our system immediately, contact them, and tell them to transfer things to you properly.)

If you have legally changed your name (for any reason), you can submit an assistance request to have us update it in the system for you.

If you gave us an invalid name when you signed up, and you are now prepared to fix it, you can use the same assistance request, but there will be a small fee to process the change.

You can change your login name at any time for a small fee (waived for subscription members) through the same assistance request. No reason is required.

MySQL process names (DSN's) and site names can only be changed by deleting the existing process or site and creating a new one.

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

What is maintenance mode?

You forwarded me a DMCA notification affecting my site. Now what?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What is the "Excess Non-Production Sites" charge?

What are the IP addresses of your name servers?

How do I remove TLS?

Is my website non-production, production, or critical?

How do I change the contact email address I gave you when I created my membership?

What is unbilled storage?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

How can I send funds to another member's account or site?

Is penetration testing of sites hosted here allowed?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?