Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How do I set up HTTPS (TLS) for my web site?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I set up TLS using my own key and a third-party certificate?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

Can I change the name of my _____?

Here is a summary of what can and cannot be changed:

Memberships

NearlyFreeSpeech.NET memberships are held by individuals, must not be shared or transferred, and must use your legal name. (I.e. The name on the government-issued photo ID you would show us to regain access if you ever got locked out.)

If you have legally changed your name (for any reason), you can submit an assistance request to have us update it in the system for you.

If you gave us an invalid name when you signed up, and you are now prepared to fix it, you can use the same assistance request, but there will be a nominal fee to process the change.

If you were interested in changing the name because you want to transfer control of your hosted services to someone else, stop and see this FAQ entry instead. If you're interested in changing the name because someone gave you the login name and password to a membership with their name on it, stop accessing our system immediately! Contact them, and tell them to transfer things to you properly.

You can request a change to your login name at any time for a nominal fee (waived for subscription members) through the same assistance request. No reason is required.

Sites

You can add and remove aliases from a site at any time through our member interface.

The short name of a site cannot be changed without creating a new site, moving the content over, then deleting the old one.

Accounts
The account name can be changed at any time from the Account Information Panel in our member interface.

The account number (e.g. A1B2-C3D4E5F6) cannot be changed.

MySQL Processes

MySQL process names (DSN's) cannot be changed. You must create a new one, move any needed content, then delete the old one.

MySQL does not provide a builtin way to rename databases, but tables can be renamed using the RENAME TABLE SQL command.

How can people contribute funds to support my site?

Why was I warned that my PayPal deposit is nonrefundable?

If I want to start my site over, should I delete it and make another with the same name?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

What is the "Excess Non-Production Sites" charge?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

What are the IP addresses of your name servers?

How do I remove TLS?

Is my website non-production, production, or critical?

What is unbilled storage?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

How do I get a receipt for a deposit I made?

What is account sharing?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

Will my site still incur charges if it is disabled?

What is NearlyFreeSpeech's backup strategy for user content?