Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Storage is billed in terms of megabyte-days. A megabyte-day represents the use of one megabyte of space for a one day period. This means using 31 megabytes for one day is the same as using one megabyte for 31 days. The "Unbilled Storage" numbers displayed on the Account, Site, and MySQL panels are in byte-days. 31 megabyte-days is equal to 32,505,856 byte-days.

The amount of space that your sites and MySQL processes use is measured periodically based on the number of 2 kilobyte (KiB) disk blocks they utilize. These 2 KiB blocks are the system default block size, and represent the smallest possible allocation of disk space; even very small files and empty directories require at least one block each. The system then takes the average of that measurement and the prior measurement. The number of megabyte-days is then calculated on a pro-rata basis using the interval between the two measurements.

How do I ssh out from the ssh server?

Will bandwidth charges apply to my ssh usage?

How do I set up HTTPS (TLS) for my web site?

What is resource billing?

What are the default directories created when I set up a new site?

How do I transfer something to another member?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

To manage services for multiple entities, should I create multiple memberships or accounts?

How do I cancel my membership?

How did my account get overdrawn?

How can people contribute funds to support my site?

Can I have my member login / member name / site name / MySQL process name changed?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

How do I set up TLS using my own key and a third-party certificate?

If I want to start my site over, should I delete it and make another with the same name?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

How can multiple people manage services hosted here?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I pay you with a prepaid debit / gift card?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I hand over control of hosted services to someone else?

What are the IP addresses of your name servers?

How do I change the contact email address I gave you when I created my membership?

Why can't I cancel my membership?

What is unbilled storage?

How do I get a receipt for a deposit I made?

How do I remove TLS?

Is my website non-production, production, or critical?

How can I send funds to another member's account or site?

What is the "Excess Non-Production Sites" charge?

Is penetration testing of sites hosted here allowed?

What is account sharing?

Do you provide refunds for services already rendered?

Since your service is prepaid, how do I know when to add funds?

What do I do if I find a typo or mistake in your documentation?