Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

How do I set up TLS (HTTPS) for my web site?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

How do I set up TLS using my own key and a third-party certificate?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I cancel my membership?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

If I want to start my site over, should I delete it and make another with the same name?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

What is the "Excess Non-Production Sites" charge?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I remove TLS?

What are the IP addresses of your name servers?

Is my website non-production, production, or critical?

What is unbilled storage?

Unbilled storage refers to storage space (for sites or MySQL processes) that our system has recorded as used but which hasn't been billed to your account yet.

The usual reason for this is that the unbilled amount is less than a penny; our system won't bill your account for storage until an individual site or MySQL process accumulates at least a penny's worth. This can cause the "Unbilled" amounts on the Account info panel to be higher than one penny if you have more than one site or MySQL process. E.g. if you have two sites on one account and one has 0.6 pennies worth of unbilled storage and the other has 0.8, your account will show 1.4 cents of unbilled storage, but won't bill you for storage until one or the other gets to the whole penny individually.

The other way you can accrue unbilled storage charges is to allow your account to run out of funds. When an account is empty, storage charges won't be applied, but since we don't immediately delete your content when your account goes empty, each site or MySQL process will continue to accrue unbilled storage until one of two things happens: you make a deposit or the site/MySQL process is deleted. Once you make a deposit, unbilled storage charges in excess of a penny will post to your account. If you delete the site or MySQL process before you add funds, or if your membership expires, associated unbilled storage charges will be discarded along with the content.

If you have large sites or MySQL processes and you leave an account empty for a long time, close to the 30 day limit for example, substantial unbilled storage charges may accrue. You should definitely take this into consideration -- and our system will attempt to warn you about it if applicable -- when adding funds to an account, to prevent further disruptions in service.

What is account sharing?

Why can't I cancel my membership?

How do I change the contact email address I gave you when I created my membership?

How do I get a receipt for a deposit I made?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

What is NearlyFreeSpeech's backup strategy for user content?

Will my site still incur charges if it is disabled?