Frequently Asked Questions

The NearlyFreeSpeech.NET FAQ (*)

Our Service (*)

What is adjunct access?

What is the fine print on the "two cents" free trial?

What is a resource accounting unit?

How do I set up HTTPS (TLS) for my web site?

What is an alternate emergency contact?

How exactly are storage charges calculated?

Will bandwidth charges apply to my ssh usage?

What are the default directories created when I set up a new site?

What is resource billing?

How do I transfer something to another member?

How do I set up two-factor authentication for my membership?

How do I set up TLS using my own key and a third-party certificate?

The IP addresses listed for my site have changed since I last looked. Should I be concerned?

How do I cancel my membership?

To manage services for multiple entities, should I create multiple memberships or accounts?

How did my account get overdrawn?

Can I change the name of my _____?

How can people contribute funds to support my site?

If I want to start my site over, should I delete it and make another with the same name?

Why was I warned that my PayPal deposit is nonrefundable?

How come I can't ping/traceroute stuff on your network?

How do I sign up my friend for NearlyFreeSpeech.NET?

I tried to change my contact email address but I never got a confirmation email. How do I get another one sent to me?

You forwarded me a DMCA notification affecting my site. Now what?

What is maintenance mode?

How do I transfer something from one account to another on my membership?

How can multiple people manage services hosted here?

Why does my bank's website say you charged my credit card even though your site said the payment(s) failed?

The short version:

  1. If your bank says your credit card was charged after our system told you the address or security code were incorrect, that is a temporary issue on your bank's end.
  2. Your bank will automatically resolve the issue in a few days.
  3. There is nothing you or we can do to speed that process up.

The longer explanation:

If you enter your card billing address or card verification code incorrectly (as determined by your bank, not by us), we may not be able to accept the transaction. However, the bank that issued your card may place an authorization hold in the amount of the deposit anyway, just because we tried.

These temporary holds often show up in online summaries as "pending activity" or similar. However, your bank will automatically remove them after some period, usually a few days. Only the transactions that we accept and credit to your account will ultimately be charged to your credit card balance.

Some banks clearly display pending charges as separate from settled charges. Other banks do not. If you contact your bank, their customer support may incorrectly claim that the charge is not pending; i.e. that it has been fully processed. It appears to be exceedingly rare for them to be properly trained on the intricacies of credit card transaction processing. Please note that no credit card transaction is fully processed until it is settled in a daily batch in the middle of the following night.

Since such holds are placed by your card-issuing bank, they are entirely beyond our control. We cannot remove them, nor can we accelerate the pace at which your bank removes them. The best way to avoid this situation is to double-check your address information with your billing statement prior to making a deposit, and make sure your card verification code is correct.

What is the "Excess Non-Production Sites" charge?

I don't log in to your site all the time. How do I stay up to date on news and announcements?

How do I remove or replace my two-factor device?

How do I hand over control of hosted services to someone else?

How do I see what users I have granted adjunct access to my site?

How do I transfer funds between accounts on my membership?

How do I remove TLS?

What are the IP addresses of your name servers?

Is my website non-production, production, or critical?

What is unbilled storage?

What is account sharing?

Why can't I cancel my membership?

How do I change the contact email address I gave you when I created my membership?

How do I get a receipt for a deposit I made?

Is penetration testing of sites hosted here allowed?

How can I send funds to another member's account or site?

Since your service is prepaid, how do I know when to add funds?

Do you provide refunds for services already rendered?

What do I do if I find a typo or mistake in your documentation?

What is NearlyFreeSpeech's backup strategy for user content?

Will my site still incur charges if it is disabled?