If your domain is registered and has DNS service but your domain name does not point to your site, the most likely cause is that there's one more step you need to follow after registering your domain and setting up DNS service, either with us or with your third-party DNS provider: Add an "alias" to your site for that domain.
An "alias" is a domain name (e.g. example.com), such as the one you registered. An alias will commonly include "www." (e.g. www.example.com); further explanation appears on the "Add a New Alias" page. Here's how to add one (note that while changes often take only minutes to take effect, they can sometimes take a few hours or longer, since they will depend on the propagation of DNS updates):
- Visit the Sites panel.
- In the "Short Name" column, click on the name of the site you just created.
- If you don't see the alias you want to use already listed under "Site Names & Aliases," click the "Add a New Alias" button at the bottom of that same box.
- Follow the instructions.
See also the complete "Domain Name Service (DNS)" and "Domain Registration" sections of our FAQ for other related issues that could keep your domain from pointing to your site.
DNS considerations: Please be aware that, if you are using our DNS service, adding an alias will result in the automatic addition of a CNAME record to your domain's DNS. If you later want to point the same hostname (www.example.com) elsewhere via a new DNS record, you'll need to first delete the alias you created so that the CNAME record our system added to your DNS will also be removed; otherwise, you won't be able to add a new DNS record for that hostname.
If you already have a correct alias added to your site and you have set up our DNS, but it is not working, it is also possible that you have incorrect name servers listed on your registration. See this FAQ entry for more information.