Frequently Asked Questions
A member may easily request cancellation of their service at any time from within our member interface. When a membership is cancelled, we will return the money remaining in your account. All of it.* Since we provide a pay-as-you-go service (for pretty much everything but domain registration and privacy) you're only responsible for the cost of services that you actually use; there's no "OK, but your cancellation won't be effective until the beginning of the next billing cycle." or "OK, we'll cancel you right now but you agreed to pay for a zillion years of hosting in advance, so you don't get a refund." We'll process your cancel request as soon as we can, and (in most cases) return the entire unused balance to you at that point.
If you try out our service and figure out the same day (by early evening) that it is not right for you, let us know right away. Sometimes, but not always, we can void your transaction so that you will not only get a refund, but it will be as if you were never even charged. We can't promise that, but if you let us know fast enough, we will do our best for you.
There are rare cases where funds may be nonrefundable, such as if they were payments made by a third party or transferred to your account from another member, or if we close your membership for certain particularly egregious violations of our policies. Full details can be found in our Terms & Conditions of Service.
Please note that we cannot issue a partial refund of your balance; we can only issue a full refund, and only in conjunction with the close of your membership. Also, if you have any domains registered through us, ICANN requires that you must transfer them to another person or registrar before requesting cancellation. (Fees paid for domain registration are typically nonrefundable.)
*If we have to mail you a check, there will be a small charge, and we won't issue a refund for a balance less than the charge. See our Terms and Conditions of Service for complete details.