We strongly encourage members to make their own backups. However, sometimes that just doesn't work out.
Deleted sites and database processes
We can attempt to recover deleted sites and database processes after they are deleted as long as the membership they are on still exists. This is not guaranteed! Deleted content can be purged at any time if space is needed. The likelihood of successful recovery drops over time, approaching zero after about six months.
To request that we attempt to recover a site or database process that was recently deleted, follow these instructions:
- Review and submit an Attempt to recover deleted content assistance request.
- We will invest the time to determine what can likely be recovered and how much it will cost to do so. There is a fee for us to produce this estimate unless you have a subscription membership.
- Based on the cost and expected results, you can decide whether to proceed with the restore and make sure you have the necessary funds available in your account.
- If you decide to proceed, we will attempt to restore your site or database process content using the backup made when it was deleted. If successful, will debit your account for the cost.
- Recoveries of deleted sites restore the content only. They do not include site aliases or DNS settings. You will be able to re-add aliases yourself after a successful restore of the content.
Other deleted content
Registered domains can be recovered for a little while after they expire.
Removed DNS or email forwarding settings cannot be recovered.