Frequently Asked Questions
When asking for help in our forum, we strongly recommend against replacing the name of your site with example or a domain with example.com or taking similar steps to conceal the specifics of what you're asking about.
Obfuscating the details of a question or problem forces people to guess rather than investigate. Guessing is both difficult and inaccurate, so requiring it severely limits both the amount and the quality of help you are likely to get. Remember that requesting help in the forums is free, so anyone who answers you -- whether they work for us or not -- is doing so on a volunteer basis. So, if you're going to ask for free help, it's always a good idea to make it as easy as possible for people to help you, especially if doing so makes it more likely that their help will actually be helpful.
It's also frequently the case that when people obfuscate the details of what they're asking about, they inadvertently omit the information needed to correctly resolve a problem or answer their question. This is perfectly normal, because it's frequently not possible to know what information is needed to solve a problem without knowing the solution to the problem. And if someone already knows the solution to a problem, they usually don't ask for help with it in the first place.
So, when asking for help in the forums, we recommend providing as many specific details as possible, along with following our standard troubleshooting advice. This will almost always help you answer your question or solve your problem faster and more accurately.
There is one case where this is less true: when the content of the site is controversial enough that it may distract people from helping you. If that's the case, or if you feel you have another reason why posting the details of what you are asking about is inappropriate, you are welcome to try asking without them. But, in our experience, those types of scenarios make resolving issues via a public forum much more difficult and unlikely, so our paid private support may yield better results.