You can recover your login name (using your member email address) or reset your password (using your login name and email address) from this page on our public web site.
You can initiate a password reset up to once per hour. When you initiate a password reset, you will receive an email that contains both a confirmation link and a new temporary password. To prevent other people from harassing you by resetting your password, the new temporary password will not take effect until you confirm receipt of the message by clicking the confirmation link.
Consequently, to complete a password reset, you must perform the following steps:
- Request a password reset email from our public web site.
- Click the confirmation link in the password reset email.
- Log in to our member interface using the temporary password found in the password reset email. (The confirmation code and the temporary password are not the same thing.)
- Visit the Profile tab and select the "Change Password" action to set a new permanent password.
To prevent other people from harassing you, the temporary password found in the password reset email will not become effective until you complete step 2. If at any point prior to step 2 you log in with your old password, the password reset will be cancelled.