Frequently Asked Questions
If you enter your card billing address (as determined by your bank, not by us) or card verification code incorrectly, we may not be able to accept the transaction. However, the bank that issued your card may place a "preauthorization hold" in the amount of the deposit anyway, just because we tried.
These temporary holds often show up in online summaries as "pending activity" or similar. However, your bank will automatically remove them after some period, usually a few days. Only the transactions that we accept and credit to your account will ultimately be charged to your credit card balance.
Since such holds are placed by your card-issuing bank, they are entirely beyond our control. We cannot remove them, nor can we accelerate the pace at which your bank removes them. The best way to avoid this situation is to double-check your address information with your billing statement prior to making a deposit.