If you know what your contact email address is, but you've lost access to it, usually that is no problem. As long as you still know your login and password, you can just log in, go to the profile tab, and change the email address we have on file to your correct address.
The only time this becomes a problem is when you have lost access to your email address and you can't log in. That's a much more difficult situation. If you contact us from an email address not associated with your membership, we have no way of differentiating you from someone who set up that email address five minutes ago in your name to steal access to your membership. That's one reason why it's very important to keep your member contact email address up to date at all times. (But if you're reading this, it's probably too late for that reminder to be helpful right now, so just keep it in mind for the future.)
To resolve this situation, you will have to have us change the email address associated with the membership. That is done by completing our login recovery process.
For this type of recovery, we require the login recovery action about attempting (and failing) to reach you through your current contact email address. If that address is working but you don't have access to it, we may have to wait up to a week to confirm that we are not going to get a reply.
Once the process is completed, we will update the email address associated with your membership to the one you used to initiate the recovery process. At that point, unless there are other problems, you should be able to reset your password and regain access to our system.