We strongly encourage members to make their own backups. However, sometimes that just doesn't work out, and people need to know what we can help them recover.
We can attempt to recover content from sites and MySQL processes. In order to request a recovery of deleted (or overwritten) content:
- Review and submit an Attempt to recover deleted content assistance request.
- We will invest the time to determine what can likely be recovered and how much it will cost to do so. (There is a fee for this unless you have a subscription membership.)
- Based on the cost and expected results, you can decide whether or not to proceed with the restore and make sure you have the necessary funds available in your account.
- If you decide to proceed, we will debit your account for the cost and perform the restore.