If you have RespectMyPrivacy service on your domain, you need only update the contact information on the Account Information panel for your account. The public WHOIS database will always display RespectMyPrivacy's contact information.
If you do not use privacy service, our registrar makes it a two-step process to update domain contact information: first, you create a contact then, second, you apply a contact to a domain in one or more roles.
To create a domain contact:
- Go to the Domains tab in our member interface.
- In the Actions box in the upper right, select the "Manage Registration Contacts" action.
- If your new contact resembles an existing one (e.g. you're just changing a phone number or email address), click "Edit Copy" next to the closest existing contact. Otherwise use the "Add a New Contact" button at the bottom of the page.
- Fill out all the required information on the "Edit Registration Contact" page.
- Select the "Save Changes" button.
To apply a contact to a domain:
- Go to the Domains tab in our member interface.
- Find the row in the list for the domain name you want to change.
- Click the "Manage" button from the Registrar column in that row.
- In the Actions box in the upper left, select the "Manage Contacts" action.
- Pick your new contact from the list for each role.
- Select the "Use These Contacts" button.
Changes to domain contact information can take up to 48 hours for the registry to process. (But usually it is much faster.)